What is the purpose of ongoing coaching after onboarding?

• A. Reinforce service standards and address gaps
• B. Replace annual performance review
• C. Ignore staff feedback
• D. Increase payroll taxes

Answer: (A)

Ongoing coaching after onboarding is about reinforcing the service standards employees were taught and addressing gaps that show up in day-to-day work. Onboarding gives the baseline, but real-world performance reveals where understanding or application to standards isn’t yet consistent. Regular coaching—quick feedback after shifts, short check-ins, and targeted practice—helps staff apply expectations consistently, builds confidence, and improves the guest experience over time. It creates a continuous improvement loop: observe, guide, practice, and recheck, so development happens continuously rather than only at annual milestones. This developmental, ongoing approach complements formal reviews rather than replacing them and keeps momentum going between evaluations.

It isn’t about replacing annual performance reviews, which tend to be broader and occur less frequently. It also isn’t about ignoring staff feedback, which can highlight where coaching should be focused. And it has nothing to do with payroll taxes, which are unrelated to coaching and staff development.